Before purchase
No charge is made until you approve the quotation. Nothing has been bought at that stage, so you can cancel freely.
After purchase from the Chinese seller
Once we have paid the seller, that payment cannot be reversed just because you changed your mind. The seller’s own return rules apply, and domestic return shipping is at your cost.
Faults, wrong items and damage
We check every parcel on arrival and report problems with photos. If we receive a wrong or faulty item, we raise it with the seller and, where a refund is obtained, pass it on to you after deducting any non-recoverable costs.
Loss and damage in transit
Claims are handled according to the carrier’s rules. Compensation is normally based on the declared value and the carrier’s limit. Additional insurance is available on request before dispatch.
Non-refundable items
- Service fees for work already carried out
- Domestic shipping already paid
- Custom-made or personalised items
- Items refused or destroyed by customs
Template draft — align with your actual practice before launch.